Store Manager

Full Time

As the Store Manager you are responsible for the success of your store. Reporting to the Regional Manager, you will work with your team to deliver an outstanding experience to achieve sales & productivity goals.

What you will do in this role…

Lead a team that wants to win

  • Develop your team’s sales skills by modelling best practices & techniques
  • Identify training and developmental opportunities, work with individuals and partners to address gaps and build on strengths
  • Conduct regular talent reviews
  • Recruit for vacancies, leverage business partners as required
  • Create a positive work environment for your team

Create a customer-centric environment

  • Ensure the customer is always prioritized
  • Develop your team’s customer service skills by observing, working side-by-side and providing in-the-moment coaching
  • Identify opportunities for development and training to build skills and to enhance the customer experience in store
  • Solicit feedback from associates and customers and take action to resolve any issues
  • Conduct regular competitive shops to gain market insights

Operate like an owner

  • Maintain visual and display standards as directed
  • Manage the payroll budget
  • Research and share product knowledge, trends and other industry-related information
  • Work with business partners to capitalize on identified market opportunities through regular competitive shops
  • Ensure stock is received and presented efficiently and effectively, communicate opportunities with partners

As an ideal candidate, you are an individual with…

  • Passion for leading a team
  • Great customer service
  • Resilience and energy
  • Ability to make timely decisions

And you will love being a part of Grafton because…

  • We have fun, while we take care of business
  • Giving back is important to us! We support amazing charities by doing what we can to fundraise through events or just by helping out
  • Our Employee discount is beyond amazing, really!
  • We offer a group benefits plan that includes a flexible health spending account
  • We offer exciting incentives to stay laser focused on achieving your targets

At Grafton Apparel, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We are happy to work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please let us know how we can ensure that you deliver your best work, and about any individual accessibility needs throughout the hiring process.