Sales Associate
Job Summary:
Provide exceptional service to customer and build positive relationships with them-the goal is to develop customers for life.
Major Responsibilities:
Describe the essential job duties. After each, provide an estimate of the percentage of time typically devoted to each responsibility (use increments of 5%, all time spent should total to 100% of time allocation). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Please note the percentage of time spent on each job duty is an estimate for normal operating conditions. Add lines as needed.
1. Customer Service- Ensure customer loyalty is built and maintained. Always have a “customer comes first” attitude. Solve customer issues by resolving in a timely and positive manner. Share Product Knowledge with customers. 50%
2. Store Standards-Ensure the store is visually appealing contributing to company standards through product presentation, replenishments, and store cleanliness. 50%
Education / Certification / Experience:
Include educational requirements or equivalency, required years and type(s) of experience, and necessary licenses or certificates.
Essential: n/a
Preferred:
• Retail Experience with Apparel
Key Skills and Competencies:
Describe critical skills needed to successfully perform job and which should be representative of the knowledge, skills and/or abilities required.
• Self Starter
• Positive Attitude, Upbeat, and Friendly
• Listening Skills0Ability to understand the needs of the customer
• Basic understanding of Retail Operations, such as handling
• Willingness to learn
Other Job Components
Problem Solving and Complexity Describe the decisions made by the incumbents on a regular basis. Include decisions within the incumbent’s authority to make as well as those decisions that must be referred to a higher level
Self: Makes decisions around customer service-when to greet, when to re approach, and decides what items to suggestive sell to every customer.
Higher Level: Making exceptions outside of Roots polices and Procedures
Interactions / Communication Skills:
Indicate below the primary internal (within Roots) and external contacts for the role. External contacts include customers, suppliers, regulatory agencies or associations. List the primary internal and external contacts and provide one or two examples of the typical nature of communication :
External: Customers
Internal: Store Staff (Peers, Keyholder, Assistant Manager, and Store Manager)
Physical Effort and Sensory Demands
Indicate the physical demands of the role. Select the one that best fits the job.
☐ Little: freedom to move at will, minor lifting of light-weight objects
☐ Moderate: activity causing physical exertion occurs only once in a while (25% of the time)
☐ Considerable: activity causing physical exertion occurs only once in a while (50% of the time)
Indicate the sensory demands of the role. These often apply to environments such as call centres or training centres where work cannot be interrupted without scheduled breaks. Select the one that best fits the job
☐ Little: minimal sensory demands (unbroken mental concentration)
☐ Moderate: concentration is required without interruption for approximately 25% of time
☐ Considerable: concentration on precision work without opportunities for breaks for approximately 50% of time