Full Time

We want to bring on someone who values what we value – Teamwork, Excellence, Authenticity, Accountability, and Integrity. This is an opportunity for you to contribute to making Toys R Us a store where people want to be: a FUN place to discover, imagine, grow, and PLAY!

The Supervisor supports the Management team in developing strategies to drive sales, address in-stock issues and achieve store targets. This hands-on role supports our Culture Framework and is responsible for working with team members on customer engagement, selling skills, and product knowledge.

The Supervisor position requires full availability including nights and weekends.



Supervisor – Roles & Responsibilities:

  • Ensure sales results, goals and individual responsibilities are communicated to team members; hold team members accountable to achieve individual and team objectives
  • Supervise daily sales activity, Philanthropy and Babies“R”Us Registry results and provide appropriate feedback, direction and follow up to ensure execution
  • Supervise and support all Order Management System (OMS) functions in an efficient and timely manner to ensure customer satisfaction, e.g. In-Store Pickup (ISPU), Curbside Pickup (CSPU), Ship from Store (SFS)
  • Participate in the successful execution of well-designed in-store, corporate, and community events to build brand awareness and foster an environment of fun
  • Conduct effective coaching conversations with team members, including Performance Check In’s, to ensure performance expectations are met
  • Ensure that the floor is stocked and merchandised to company standard
  • Ensure Store is prepared for all flyers and promotions
  • Hold team members accountable for compliance to all company policies and procedures
  • Role model 100% compliance to all Health and Safety, Human Resources and Loss Prevention regulations, policies, and procedures
  • Analyze sales reports to identify sales opportunities
  • Support store management in the delivery of on-going training and follow up as required
  • Support the recruitment of team members as needed, including pre-screens and interviews
  • Review and update the Break Room Communication Board
  • Open and close the store following the established procedure
  • Undertake all other relevant duties as required to ensure the store runs smoothly, efficiently and to the expected standard in all areas


Come Play with Us!
Apply Now - In-store with your resume or online