Product Care Specialist

Full Time
Location:  Nanaimo, BC, CA, V9T 4T7
Req ID:  41655
Jobs by Category:  Retail
Job Function:  Retail
Status: Full-Time
Schedule:  Regular
Description
What does it mean to join Mobile Klinik powered by TELUS?
Our goal is to provide Canadians with an excellent experience
We are passionate about people – our customers, our communities, and our team
We work tirelessly in our stores to provide best-in-class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness – big and small
What’s in it for you?
Discounts on the coolest & newest wireless technology here at TELUS
Team Member-led Resource Groups (TRG) support team members who identify as women, Indigenous, individuals of varying abilities, newcomers, Black and LGBTQ2+ or are an ally
Flexible & customizable medical, vision and dental benefits that include massage therapy and $5000 for mental health support
Maternity and parental leave top‑ups, fertility treatment coverage, and gender affirmation coverage
We provide paid training to ensure your success
And so much more
Responsibilities
Actively engage with customers to promote, sell and activate Certified Pre Owned devices (CPOs) accessories, and related products
Test, diagnose, troubleshoot, and repair smartphones and tablets
Provide repair and replacement estimates for the customer
Communicate with the customer to explain technical issues in an easy to understand, helpful manner
Provide excellent customer service by assisting customers in selecting the right phone or accessories based on their needs and preferences
Address customer inquiries, resolve issues, and ensure a positive shopping experience
Working hours and locations
Opportunity to work with all of our brands
Work a flexible schedule, which includes evenings and weekends
Hours vary by location and time of year
Shift coverage at nearby locations
What you can expect after you apply
Our recruitment process consists of a multi-layered approach during which we are happy to provide accommodations as needed
Base Hourly Pay: $17 – $21
Bonus Pay: Monthly activations bonus
Note that the actual Total Earnings Range includes the Base Rate plus any additional earned from our uncapped compensation programs this year. Actual Base Rate may be above posted rate to align with provincial regulations.