Services

How we make your shopping experience more convenient

Woodgrove Centre aims to ensure that everyone enjoys our shopping centre and their shopping experience. Below is a list of services offered.

FAMILY SERVICES

Strollers
We make shopping more kid friendly. Literally.

Because we want to make your Woodgrove shopping experience as pleasurable as can be, we are pleased to provide courtesy strollers (single and double) to any guest who might require one. Come and see us at Guest Services, bring a piece of ID, and we’ll get you on your way.

Mother's Room And Family Room
New moms, here’s something you’re sure to appreciate: privacy.

Modern, comfortable, and clean family washrooms are available in the food court on the central west side of the shopping centre. A private "mother's room" is available for nursing mothers in the women's washroom. Families with small children and infants can also use the child-friendly "family room". Change stations are also available in the washrooms.

Emergency Baby Supplies
If you’re a parent, you know exactly what we’re talking about.

Diapers are available at Guest Services in case of emergencies. As far as smaller messes are concerned, we have high chairs, as well as a microwave oven for heating meals and bottles in the food court.

Lost and Found - Children
Reconnect at Guest Services.

Guest Services, near Tim Hortons, is the point of contact for lost and found children. Our Guest Services team and security staff will help you locate your lost child.

 

MALL AMENITIES

ATM Banking
Is green the new black?

Royal Bank ATM banking is located at the east entrance of the shopping centre. Island Savings Credit Union ATM banking is located outside at the east side of the mall in front of Island Savings.

There are also three Cash-N-Go ATMs in the centre. You’ll find one by the BC Lottery booth near centre court, one near the interior entrance to Avalon, and one in Walmart across from the checkouts. Ready? Set? Shop!

Calling Card / Credit Card / Courtesy Telephones
Telephones (minus that whole texting thing).

Courtesy phones for local calls are available at the east and south ViCCi touchscreen directories near the mall entrances.

Photocopy Service
Single page essay? War and Peace? We can print it.

Let us do the photocopying for you. Prices are $0.10 for each black and white page and $0.20 for each colour page.

Fax Service
The early years of e-mail.

You can fax documents at Guest Services for $1 for the first page and $0.10 per additional page. Fax service is also available at The Source.

Handicapped Washrooms
Modern. Clean. Comfortable. Private.

We’re home to private bathroom facilities for people with special needs. You’ll find them in the food court on the central west side of the shopping centre.

PROGRAMS

TAKE A WALK

We welcome you to "walk around the centre" at Woodgrove Centre. Enjoy the comfort of walking in a safe and secure environment or enjoy the outdoor trails surrounding the shopping centre. If you are interested in knowing how far you are walking, please visit Guest Services for our indoor and outdoor routes. This is a wonderful way to stay fit and meet some new friends.

OTHER SERVICES


Comment Cards
Opinions matter. Especially when they’re yours.

At Woodgrove, we’re committed to providing you with not just good, but great customer service. To enable us to keep improving our overall service offering, we encourage you to give us your feedback. Customer comment cards are available at Guest Services.

Courtesy Strollers / Wheelchairs / Scooters
No matter how you like to get around the wheels are on us.

Strollers, wheelchairs, and scooters are available to our guests at no charge. To sign out a piece of equipment, visit Guest Services near Tim Hortons. A signature and a piece of photo ID is all we need.

Planning ahead? You can reserve equipment by calling 250.390.2721. Reservations are limited to non-prime time shopping hours and should be made no more than 20 minutes before pick up. To ensure everyone gets a “turn at the wheel”, a 3-hour limit may apply during peak shopping hours. Reservations are based on availability.

Emergency Auto Aid
“Attention shoppers, if you’re the owner of a car that’s giving you trouble, we can help.”

Woodgrove provides guests with emergency car boosting. Visit Guest Services or call 250.390.2721, and we’ll do our best to help in any way we can.

Emergency First Aid Supplies
We make ouchies less painful.

Guest Services has a basic first aid kit for minor cuts or injuries. Should an injury require more immediate attention, our security team has first aid training and will quickly tend to high priority first aid calls.

Event and Store Information
We’re constantly updating our information. Perhaps even now.

Event and store information is updated on a regular basis. To find out the latest and the greatest for all things Woodgrove, you can either drop by Guest Services or click on the “Sales & Events” tab on this website.

Ferry, Transit and Visitor Information
Getting to and from. And vice versa.

To get up-to-date ferry schedules, transit schedules, and tourism information, simply visit Guest Services. Transit passes can be purchased from the lottery booth at Walmart.

Gift-Wrapping
We don’t rap. But we do wrap. 

Purchased a gift and in a rush to attend the party? Visit Guest Services to have your gifts beautifully wrapped for a minimum $2 donation. All proceeds to benefit the Nanaimo Child Development Centre. 

From the end of November until Christmas, a non-profit charitable organization will provide gift-wrapping services for a suggested donation. Look for our holiday gift wrap booth near A Step Ahead Footwear.

Lockers
Lug less around.

Lockers are conveniently located in the west side of the shopping centre near Avalon Cinema’s interior entrance. These lockers are available on a first-come, first-served basis at a cost of $1.

Lost and Found
Finders keepers? Not on our watch.

Our lost and found is located at Guest Services. You may locate lost items or turn in found items to this location.