Woodgrove Centre aims to ensure that everyone enjoys our shopping centre and their shopping experience.
HOW WE MAKE YOUR SHOPPING EXPERIENCE MORE CONVENIENT
Woodgrove Centre aims to ensure that everyone enjoys our shopping centre and their shopping experience. Below is a list of family services offered.
Mother's Room and Family Room
New moms, here’s something you’re sure to appreciate: privacy.
Modern, comfortable, and clean family washrooms are available in the food court on the central west side of the shopping centre. A private "mother's room" is available for nursing mothers in the women's washroom. Families with small children and infants can also use the child-friendly "family room". Change stations are also available in the washrooms.
Emergency Baby Supplies
If you’re a parent, you know exactly what we’re talking about.
Diapers are available at Guest Services in case of emergencies. As far as smaller messes are concerned, we have high chairs, as well as a microwave oven for heating meals and bottles in the food court.
Lost and Found - Children
Reconnect at Guest Services.
Guest Services, near Tim Hortons, is the point of contact for lost and found children. Our Guest Services team and security staff will help you locate your lost child.
Strollers (currently unavailable)
We make shopping more kid friendly. Literally.
Because we want to make your Woodgrove shopping experience as pleasurable as can be, we are pleased to provide courtesy strollers to any guest who might require one. Come and see us at Guest Services, bring a piece of ID, and we’ll get you on your way.
EV Charging Stations
Does your vehicle need a power boost? Visit our two Electric Vehicle (EV) charging stations located on the east side of the shopping centre near Toys R Us. Available 24 hours a day, seven days a week for free!
Effective April 1, 2020, a nominal hourly fee and parking time-limit for the service applies.
Tesla Supercharger Stations
Stay charged while you’re on the road. Visit the Tesla Supercharger Station located near Chapters at Woodgrove Centre. Superchargers provide Tesla vehicles with up to 270 kilometers of range in as little as 30 minutes. Available 24 hours a day, seven days a week!
Emergency Auto Aid
“Attention shoppers, if you’re the owner of a car that’s giving you trouble, we can help.”
Woodgrove provides guests with emergency car boosting. Visit Guest Services or call 250.390.2721, and we’ll do our best to help in any way we can.
Portable Phone Charger
Need a quick recharge?
Stay in shopping mode and borrow a portable charger for free at Guest Services. A signature and a piece of photo ID is all we need.
Phone Charger - Complimentary
Running low on battery and need a battery boost?
Relax and enjoy a snack in the food court while utilizing the complimenary phone charging unit. Charging station is good for any smartphone.
Coat & Parcel Check
Have to much to carry?
Guest Services offers coat and parcel check while you shop! If you have too much to carry and would like the freedom to shop without carrying heavy parcels, drop off your parcels and have them securely stored at no charge. Backpacks and valuables not accepted.
Lost and Found
Finders keepers? Not on our watch.
Our lost and found is located at Guest Services. You may locate lost items or turn in found items to this location.
Courtesy Wheelchairs / Scooters
No matter how you like to get around the wheels are on us.
Wheelchairs and scooters are available to our guests at no charge. To sign out a piece of equipment, visit Guest Services near Tim Hortons. A signature and a piece of photo ID is all we need.
To ensure everyone gets a “turn at the wheel”, a 2-hour limit may apply during peak shopping hours.
We don’t rap. But we do wrap.
Purchased a gift and in a rush to attend the party? Visit Guest Services to have your gifts beautifully wrapped for a minimum $2 donation. All proceeds to benefit the Nanaimo Child Development Centre.
From the end of November until Christmas, a non-profit charitable organization will provide gift-wrapping services for a suggested donation.
Emergency First Aid Supplies
We make ouchies less painful.
Guest Services has a basic first aid kit for minor cuts or injuries. Should an injury require more immediate attention, our security team has first aid training and will quickly tend to high priority first aid calls.
Ferry, Transit and Visitor Information
Getting to and from. And vice versa.
To get up-to-date ferry schedules, transit schedules, and tourism information, simply visit Guest Services. Transit passes can be purchased from the lottery booth at Walmart.
Event and Store Information
We’re constantly updating our information. Perhaps even now.
Event and store information is updated on a regular basis. To find out the latest and the greatest for all things Woodgrove, you can either drop by Guest Services or click on the ''Play” tab on this website.
Opinions matter. Especially when they’re yours.
At Woodgrove, we’re committed to providing you with not just good, but great customer service. Too enable us to keep improving our overall service offering, we encourage you to give us your feedback. Customer comment cards are available at Guest Services.
The movie theatre is accessible from the exterior entrance or directly within the mall near the Food Court.
We welcome you to "walk around the centre" at Woodgrove Centre. Enjoy the comfort of walking in a safe and secure environment or enjoy the outdoor trails surrounding the shopping centre. If you are interested in knowing how far you are walking, please visit Guest Services for our indoor and outdoor routes. This is a wonderful way to stay fit and meet some new friends.
Is green the new black?
Royal Bank ATM banking is located at the east entrance of the shopping centre. Island Savings Credit Union ATM banking is located outside at the east side of the mall in front of Island Savings.
There are also three Cash-N-Go ATMs in the centre. You’ll find one by Ardene inside entrance 2, one near the interior entrance to Avalon and one in Walmart across from the checkouts. Ready? Set? Shop!
Telephones (minus that whole texting thing).
A courtesy phone for emergency local calls is available at Guest Services near Tim Hortons.
The early years of e-mail.
You can fax documents at Guest Services for $1 for the first page and $0.10 per additional page.
Single page essay? War and Peace? We can print it.
Let us do the photocopying for you. Prices are $0.10 for each black and white page and $0.20 for each colour page.
Modern. Clean. Comfortable. Private.
We’re home to private bathroom facilities for people with special needs. You’ll find them in the food court on the central west side of the shopping centre. In addition, all washrooms include a stall designated for person with disabilities.